Program Lead / Change & Deployment Lead
- Managed improvements for IP Express product offerings in Online, BPM and Voice Signature, reducing cycle time and removing business operational costs. I led business requirements input, conducted cost-benefit analysis and prioritisation, led vendor engagement, measured in-flight initiative performance.
- Facilitated Fulfilment Capital Planning with business and IT to identify CaPex and OpEx initiatives for a 3Y PoW plan, coordinating delivery of project charters and cost-benefit analysis.
- Managed business readiness and integration of technology solutions through IT Enhancement Releases and individual programs including SNRM, IPAM, Siebel system deployment.
- Conduced readiness and migration activities from Windows XP to Windows 7 SOE, co-ordinating application testing and remediation activities across business unit.
- Supported deployment of Quality Impact 360 solution across Telstra Retail and Assurance call centres, enabling Quality Contact Monitoring and Voice Signature capabilities for process improvement and compliance.