Project Manager / BPM Process Analyst

  • Contributed to business 3-year IT Strategy planning, conducting requirements gathering for IT architecture roadmaps, prioritisation, gap and costs-benefits analysis for the combined business input.
  • Developed, deployed and maintained process frameworks, methodologies and tools within Process Solutions to enable effective Business Process Management capability and continuous improvement.
  • Managed procurement of IT infrastructure for the Process Analytics Data System environment to house, manage and analyse data for business operations dashboards, insights and reporting.
  • Evaluated Yammer as one of first 100 early adopters within Telstra. Assessed, recommended and deployed it for BU collaboration and knowledge sharing, championing its Telstra-wide adoption.
  • Managed the pilot introduction of process simulation and modelling capability with ExtendSim.
  • Contributed to the development of the business process repository to align process information according to the Telstra Process Model following the Business Process Framework (eTOM).
  • Led development of Telstra training courses working with Accenture, process architects and business.