Project Manager / BPM Process Analyst
- Contributed to business 3-year IT Strategy planning, conducting requirements gathering for IT architecture roadmaps, prioritisation, gap and costs-benefits analysis for the combined business input.
- Developed, deployed and maintained process frameworks, methodologies and tools within Process Solutions to enable effective Business Process Management capability and continuous improvement.
- Managed procurement of IT infrastructure for the Process Analytics Data System environment to house, manage and analyse data for business operations dashboards, insights and reporting.
- Evaluated Yammer as one of first 100 early adopters within Telstra. Assessed, recommended and deployed it for BU collaboration and knowledge sharing, championing its Telstra-wide adoption.
- Managed the pilot introduction of process simulation and modelling capability with ExtendSim.
- Contributed to the development of the business process repository to align process information according to the Telstra Process Model following the Business Process Framework (eTOM).
- Led development of Telstra training courses working with Accenture, process architects and business.